It’s the little things that matter and make guests feel comfortable and at ease, and you guys really missed the mark this time. As large of a corporation as MGM is, you’d think they wouldn’t really need to pull scams like this. There was no sign or “warning” anywhere to alert guests of these erroneous charges. This made me feel belittled and seems like an MGM ploy to get more money out of guests, as things like this often go unnoticed.

I looked at the charging box to see what cables were included, the romance kit to see what it was, and the white claws to see what flavors they were, all of which I put right back in place unopened. On top of this, I was charged over $150 for picking up mini bar items and placing them back down. This was highly disappointing given the rates I paid, and should have been no hassle to accommodate…the expectations that come with a hotel with a stellar reputation like MGM really went down in my book. I also asked the front desk agents in person 3 different times over the course of my short stay if I could please have some tea, honey and lemon brought to my room as I was losing my voice as this point and had a show to go to that evening. She said yes, and I tipped her extra to do so. I was still on hold for 45 minutes and counting when she arrived. When my food arrived lukewarm and late the following morning, I asked the lady who delivered my breakfast for hot tea with honey since I couldn’t get through to the front desk prior to the food delivery to ask them to include the tea with my breakfast. I rested and ordered food for the next morning. I came down with a bad cold on the 5 hour drive to the MGM in Detroit.

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